Shipping policy
Shipping Information
At SG Luxury Fragrances, we aim to dispatch all orders quickly and securely.
Processing Times
Orders are typically processed within 1–2 working days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next working day.
UK Delivery
We currently ship throughout the United Kingdom using trusted postal and courier services.
Estimated delivery times:
- Standard Delivery: 2–5 working days
- Express Delivery: 1–2 working days (where available)
Please note that delivery timeframes are estimates and may vary during busy periods.
International Shipping Policy
At SG Luxury Fragrances, we’re delighted to offer international shipping to selected countries.
Processing Time
Orders are typically prepared and dispatched within 1–2 working days. During busy periods, dispatch may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information (where applicable).
Delivery Times
Estimated delivery times are:
- United Kingdom: 1–3 working days
- Europe: 5–10 working days
- United States: 7–14 working days
Please note these are estimated delivery times and are not guaranteed.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
SG Luxury Fragrances has no control over these charges and cannot predict what they may be.
If customs charges are refused by the customer and the parcel is returned to us, any return shipping costs, customs charges or fees incurred may be deducted from any refund.
Customs Delays
Occasionally parcels may be delayed while being processed by customs authorities.
Unfortunately, these delays are outside of our control and SG Luxury Fragrances cannot be held responsible for delivery delays caused by customs inspections or clearance procedures.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
SG Luxury Fragrances cannot be held responsible for parcels delayed or lost due to incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Shipments
If your parcel has not arrived within the estimated delivery timeframe, please contact us and we’ll be happy to assist in tracking your shipment.
Shipping Restrictions
Some countries have restrictions on importing fragrance products.
If we are unable to ship to your chosen destination, we will contact you as soon as possible and issue a full refund where appropriate.
Contact Us
If you have any questions regarding international shipping, please contact us before placing your order.
Email: sgluxuryfragrances@icloud.com
Website: www.sgluxuryfragrances.com
Shipping Costs
Shipping costs are calculated at checkout based on the delivery option selected.
Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Where a tracked shipping service is selected, tracking details will be provided via email once your order has been dispatched.
Fragrance Samples & Travel Sizes
All fragrance samples and travel sizes are professionally decanted from authentic retail bottles into high-quality atomisers.
SG Luxury Fragrances is an independent retailer and is not affiliated with, endorsed by, or sponsored by any fragrance brand featured on this website.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the delivery provider to investigate.
Email: sgluxuryfragrances@icloud.com
Incorrect Shipping Information
Customers are responsible for ensuring that delivery information is entered correctly at checkout.
SG Luxury Fragrances cannot be held responsible for delays or non-delivery resulting from incorrect address details supplied by the customer.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photographs of both the packaging and contents so that we can assist you.
Contact Us
If you have any questions regarding shipping, please contact:
SG Luxury Fragrances
Email: sgluxuryfragrances@icloud.com
Phone: 07528 801090
✅ UK-Based Business
✅ Secure Checkout
✅ Tracked Delivery Available
✅ 100% Authentic Fragrances
✅ Fast Dispatch